Top Score for Lachlan Marshall from Gold Coast Sale
Ray White Industrial Gold Coast’s Lachlan Marshall has received top marks from a customer survey following his sale of a commercial property at Varsity Lakes on the Gold Coast.
The property had been on the market with multiple agents for some time before being sold after being listed with Lachlan. The result prompted vendor Sonia Jones to give Lachlan Marshall a 10 out of 10 score in a Ray White customer satisfaction survey.
Lachlan said he was delighted to achieve the successful sale of Sonia’s property at Varsity Lakes and was thrilled to be given a score of 10 out of 10.
Sonia in her feedback on the sale said: “Lachlan is always very accommodating and does all he can to assist both purchaser and seller. He is confident and knowledgeable and is proactive but not pushy.”
Lachlan has also had strong endorsements from buyers, including Katrina and Lee Hasslett from Burleigh Heads who said: “We’d just like to say that over the last year we have dealt with lots of real estate people and found Lachlan to be the most helpful.”
Lachlan joined the Ray White Group a year ago after spending the previous four years working for both the Gold Coast Suns and the Hawthorn AFL clubs in sales roles.
Ray White Industrial Gold Coast Team Leader Steve Macgregor said: “Lachlan has all the makings of a great real estate agent. He is constantly impressing with his innovative approach to the industry along with his positive attitude. I’m sure he will go a long way in the industrial /commercial real estate industry.”
As part of the Ray White customer experience strategy, feedback is sought from clients in an email survey and agents are given a net promoter score (NPS).
The NPS is a simple metric that represents how likely a client would be to refer the agent to other people with a 10 the highest score possible and an indication the customer would be highly likely to recommend the agent.
“The customer satisfaction program is about putting the customer at the heart of everything we do, and measuring how well we are servicing our customers,” said Ray White Director and CEO Dan White.
“We are using the program as a part of our Ray White customer experience strategy because we know that great customer service is intrinsic to business growth and profitability.”